Delivery
How long does delivery take?
We aim to dispatch all orders within 24-48 hours. Delivery times will then depend on the service you selected at checkout.
Which couriers do you use?
We use a variety of trusted courier partners, including DPD, DHL, and Royal Mail, to ensure your order reaches you safely and on time.
Do you deliver outside of the UK?
Yes, we offer international delivery to a number of countries. Delivery costs and timescales will vary depending on your location.
Can I track my order?
Yes, as soon as your order is dispatched you will receive a confirmation email containing your tracking information and a link to follow its progress.
What are the delivery charges?
Delivery charges are calculated based on your location and the size of your order. You will see the exact cost at checkout before you complete your purchase.
Will I need to sign for my delivery?
For most services, yes, you will need to sign for your delivery. If you are not available, the courier will usually leave a card with instructions on how to rearrange delivery or collect your parcel.
Products
What is linen made from?
Linen is a natural fabric made from the fibres of the flax plant. It is renowned for its durability, breathability, and unique texture.
Why does linen feel rough at first?
New linen can feel slightly crisp or rough to the touch. This is completely normal. With every wash, your linen will become incredibly soft and comfortable while retaining its strength.
How should I wash my linen?
We recommend washing your linen in lukewarm water on a gentle cycle. You can tumble dry on a low heat or, ideally, line dry to preserve the fabric’s quality. Please refer to the care label for specific instructions.
Will my linen shrink?
Linen may experience a minimal amount of shrinkage (typically 2-4%) on the first wash. This is natural and has been accounted for in the manufacturing process.
What is the difference between your different coloured linens?
All our linens are made from the same high-quality fabric. The difference is purely aesthetic, allowing you to choose the perfect colour to match your style.
Orders & Returns
How do I place an order?
Simply browse our collection, select your desired items and add them to your cart. Proceed to checkout to enter your delivery details and complete your payment.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer payment via PayPal.
What is your returns policy?
We offer a hassle-free returns policy. If you are not completely satisfied with your purchase, you can return it in its original condition within a specified period for a full refund or exchange.
How do I make a return?
Please contact our customer service team to initiate a return. They will guide you through the process and provide you with the necessary instructions and shipping details.
When will I receive my refund?
Once we have received and processed your returned item, your refund will be issued. It may then take a few additional days for the amount to appear in your account, depending on your bank or payment method.
General
Are your products sustainable?
We are committed to sustainability. Our linen is made from flax, a natural and biodegradable fibre that requires significantly less water and pesticides to grow compared to cotton.
Do you offer gift wrapping?
Currently, we do not offer a specific gift wrapping service. However, our products are packaged beautifully and are perfect for giving as a gift.
Can I sign up for a newsletter?
Yes, you can subscribe to our newsletter at the bottom of our website. Be the first to know about new product launches, exclusive offers, and styling tips.
My question isn’t answered here.
For any further queries, please get in touch with our dedicated customer service team who will be more than happy to help you.